Home > Emergency Room FAQ’s
Get helpful information about symptoms, services, and what to do during a medical emergency.
We are conveniently located at 12000 N. El Mirage Road, El Mirage, AZ 85335, making it easy for patients to access fast emergency care when needed.
Yes, our emergency room is open 24 hours a day, 7 days a week, including weekends and holidays. Our laboratory and imaging services are also available around the clock.
No, appointments are not required. If you are experiencing a medical emergency, you should come in immediately for evaluation and treatment.
We treat a wide range of conditions, including chest pain, breathing difficulties, fractures, infections, strokes, and abdominal pain. Our team is equipped to handle both minor and life-threatening emergencies.
As a freestanding emergency room, we offer significantly shorter wait times compared to hospital-based ERs. Patients are typically seen quickly by experienced physicians and nurses.
A freestanding emergency room provides full emergency services similar to a hospital ER, but operates independently. It offers faster service, advanced diagnostics, and personalized care.
Urgent care is best for minor illnesses and injuries, while emergency rooms are designed for serious or life-threatening conditions such as chest pain, stroke symptoms, or severe injuries.
Yes, we provide emergency care for patients of all ages, including both children and adults, with a wide range of medical needs.
If your condition requires specialized treatment beyond our facility, we will arrange a seamless transfer to a higher-level hospital for continued care.
Yes, we have observation rooms where patients can be monitored for up to 24 hours to ensure proper care and recovery before discharge or transfer if needed.
You should bring a valid ID, insurance information if available, and a list of current medications to help our team provide accurate and timely care.
Yes, we accept most major insurance plans and provide billing support to help patients understand their coverage and out-of-pocket costs.
We provide care for uninsured patients as well and offer self-pay options to ensure everyone has access to emergency medical treatment.
Yes, we offer on-site CT scans, X-rays, ultrasound, and lab testing to ensure fast and accurate diagnosis without delays.
Yes, severe or sudden pain should always be evaluated in an emergency room, especially if it is chest pain, abdominal pain, or unexplained intense pain.
Yes, we provide immediate care for allergic reactions, including severe cases that may require urgent medication and stabilization
Yes, asthma attacks are considered medical emergencies, and we provide fast and effective treatment to help stabilize breathing and symptoms.
Yes, we treat a wide range of injuries, including burns, fractures, cuts, and other trauma-related conditions.
Our medical team continuously monitors patients and is trained to respond immediately if a condition becomes more serious.
Yes, we offer emergency care for children of all ages, ensuring safe and compassionate treatment for pediatric patients.
Yes, we evaluate and treat infections, high fever, and flu-like symptoms to prevent complications and provide relief quickly.
In life-threatening situations such as severe chest pain, stroke symptoms, or major trauma, you should call 911 immediately before or while heading to the emergency room.
El Mirage Emergency Room is open 24/7 including all holidays.
There is no need to make an appointment with El Mirage Emergency Room does not take appointments, only walk-ins. If you are having an emergency, we encourage you to come in immediately.
As El Mirage’s first 24/7 emergency room, we provide rapid, compassionate emergency care close to home. When emergencies happen, quick action is essential. Our convenient location helps minimize travel and ER wait times, allowing urgent treatment to begin as quickly as possible.
El Mirage Emergency Room is equipped with eight ER beds, five observation beds, a full radiology department, CT, X-ray, ultrasound, EKG capabilities and laboratory services.
The emergency department is able to treat a range of emergencies from the flu, fractures, pneumonia, strokes and heart attacks. If further treatment is necessary at a higher level of care which is not available in the El Mirage Emergency Room, we will facilitate transfer.
As a small community emergency center, El Mirage Emergency Room has much shorter wait times than the typical acute care hospital-based emergency rooms. Our Emergency Room’s board-certified physicians and registered nurses are therefore able to see you more promptly and efficiently, helping you get better and home sooner.
Freestanding Emergency Departments (EDs), are health care facilities that offer emergency care without being physically attached to a hospital. El Mirage Emergency Room offers shorter wait times, board-certified physicians, more face-to-face time with practitioners and onsite diagnostic/imaging equipment and labs.
El Mirage Emergency Room is open 24hrs a day, 365 days a year. It is a full-service ER as can be seen in any acute care hospital. Our Emergency Room is staffed by Board Certified Physicians and ER trained nurses.
The primary difference between urgent care and an emergency room is the seriousness of the condition. Life-threatening symptoms should always be treated in an emergency room. Emergency rooms are designed to care for situations that patients reasonably believe to be emergencies—even if the condition later turns out not to be severe. By law, health plans are required to cover emergency room visits so patients never have to second-guess themselves when they feel they may be experiencing an emergency. Examples of conditions that may require emergency care include:
For minor illnesses or injuries, urgent care may be an appropriate option. However, if you’re ever unsure, we encourage you to visit our emergency room. Our team is here to evaluate your condition and guide you to the care you need—that’s exactly what we’re here for.
Yes, we treat patients of all ages and medical conditions.
We have a handful of observation rooms available to place patients for up to 24-hours in observation for many medical conditions. If the condition requires care that we are not currently equipped to provide, our staff is able to initiate a transfer that can result in a “direct-admission” to a larger acute care hospital, bypassing the emergency department.
The Emergency Room will bill all insurance programs including Aetna, Humana, United Health, Cigna, and BlueCross/BlueShield. We also accept out-of-pocket payment in the form of cash, checks or credit cards for Uninsured patients. Your ER co-pay will be collected at the time of your visit. We will then bill your insurance company for the policy’s emergency room and observation benefits. There will be two different claims mailed to your insurance company: the facility bill and the physician bill.
After your visit – you will receive an Estimation of Benefits (“EOB”) from your insurance company. This is not a bill so do not panic! You might receive aggressive language from your insurance company about your care being out of network but remember that your insurance company is mandated by law to pay a fair rate to us for your ER visit. Our ER is out of network for all insurance but we bill all insurances and will accept fair payments from your insurance company. We are committed to working with our patients who may have high deductibles.
We DO NOT balance bill our patients ever and if you do get a bill from us for your ER visit, If you have questions regarding patient responsibility, please call our billing department for further clarification. You might not have any additional Out Of Pocket responsibility after insurance payments. Our Patients already pay thousands in Insurance Premium and this is take into account as well
An Explanation of Benefits (EOB), or an email from your insurance carrier is NOT A BILL. If you are not sure about what you have received, please call the insurance company initially to address the clarification and then Medical Center for any further clarification.
We do not balance bill patients for any services we provide. This is applicable to all patients regardless of which company they are insured with.
Yes, the El Mirage Emergency Room accepts uninsured/self-pay patients. Our first priority and commitment is the health and medical care of our patients. When patients arrive at the ER, they will be assessed and an emergency medical screening will be performed. Pricing will be available based on each patient’s condition.
If you require financial assistance, need help understanding your bill or would like to make payment arrangements, please contact our billing department.
In addition – Arizona carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Arizona law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Arizona gives you the right to use “a prudent layperson standard” in considering what constitutes an emergency.
ELMER honors all in network deductibles and coinsurance. In other words – you will never pay more than your, in-network deductibles and coinsurance in our facility, regardless of your insurance. Our goal is to completely remove financial barriers to seeking medical care, as much as we possibly can.
In emergency situations, El Mirage Emergency Room works with patients to establish a reasonable accommodation or payment plan for all monies owed due to the patient’s responsibility.
Commercial insurance companies are required by the State and Federal Law to pay for the emergency evaluation of a patient presenting to an Emergency Department in the State of Arizona. It is your right to file a grievance with Arizona Department of Insurance at https://insurance.az.gov/ if your insurance company refuses to pay for an Emergency or Medical Center visit.
We accept Medicare/Medicaid/Veterans/Indian Health patients both in our Emergency Room and Medical Clinics. ELMER however is a Physician owned medical center and we do recognize the challenges involved in seeking full CMS approval and are determined to overcome them in a short period of time. These challenges will not prevent us from taking care of patients at our facility regardless of what insurance they have. Patient access to care is the priority at our facility and we will overcome any challenges involved in getting CMS approval.
Yes, we treat patients of all ages and medical conditions.
Absolutely. It is mandatory under Arizona law to secure Workers Compensation. Regardless of who is at fault, workers injured at work are entitled to Health care benefits. Compensation must however be filed by the injured worker within one year after injury occurred. Please visit the Industrial Commission of Arizona Claims Division for more information.
Stay informed with expert tips and trusted advice from the team at Fountain Hills Emergency Room and Medical Center. Explore the latest on emergency care, preventive health, and general wellness to help you stay healthy and prepared.
Read simple and informative articles designed to help you understand symptoms, emergencies, and the right time to seek urgent medical care.
At Elmirage Emergency Room , we provide 24/7 emergency care focused on compassion, comfort, and quick recovery. Our board-certified ER physicians and medical team deliver trusted, patient-forward healthcare for Fountain Hills, Rio Verde, Scottsdale, and surrounding communities.
